These questions are taken from emails we have received.
Q: Do your products come with instructions on how to use them?
A: Yes, all of our products come with complete, easy to follow instructions.
Q: I heard that wax based products are bad for compo dolls. Isn't there wax in your Craze Concealer?
there is a small amount of wax in our 'Compo Craze Concealer'. This is
not a bad thing but a good thing. The people that say it is bad
mistakenly believe that the product will soften up again later and then
oil will ooze from the product into the wood pulp which would be a bad
thing, if it were true. It is completely untrue of our products. Once
you have fixed your crazing with 'Compo Craze Concealer' it will not
get soft or do anything weird like that. Crazing products that contain
paint are the ones to look out for. If it smells harsh or paint like, if you have to mix it to make it work, or if it has an expiration date on it - avoid it!
Our 'Compo Craze Concealer' was developed with the advice of doll
experts over 10 years ago. Sandra Lee created it to fix crazing on
dolls for museums. All of these dolls are still there today with no
problems, no additional crazing, and have only been treated once. If
you go to one of the many doll shows across the country that we attend
you can see a half and half (before & after) doll on display at our
booth. She was done around 8 years ago and still looks perfect. No one
has ever contacted us saying that our products did anything bad to
their doll. We do extensive research and development before any product
is offered to the public. If anyone names our products when making
claims that they will damage your doll please contact us
- with details on how to contact that person. Thank you.
I have seen a doll that was craze concealed. Her face looked great (in
just the right light you could see where the craze marks were, but not
unless you looked real close). Does it actually make the face look
brighter, or kind of like it has been polished? This doll that I had
seen almost looked like it had been repainted.
and foremost, our Craze Concealer contains no paint or harsh chemicals
and does nothing to the surface of your doll. It may clean some dirt
off if you didn't clean
the doll first but we recommend that you do clean the doll first with
our 'Doll Cleaning Solution'. If the surface was shiny to begin with it
will still be shiny when you are done using the Craze Concealer. It
might not be shiny if you left some product on the surface but that is
why the instructions state that you should work on a small area at a
time. If you do accidentally let it dry on to the surface don't worry, our Cleaner will take it right off.
tried your Concealer on a doll that has been covered with some kind of
clear protective coating. It doesn't seam to work very well. Is there
something I can do to make it work?
you or someone who owned your doll before you has put any kind of
sealer over the surface of your doll in hopes of keeping it from
crazing further then you probably can not fix the crazing. This technique which sounds like a good idea will effectively block our product from getting in to the craze lines. We do not recommend
using any kind of sealer on your doll. Our Compo Craze Concealer, once
applied, will seal out the elements and prevent further crazing.
I were to use your "rebuilding" product Does it have to be actually
painted to have color, or can your craze concealer add the color needed
for small areas like fingertips, etc.?
A: Our Body Builder is already flesh colored so in many cases it doesn't need anything done after you sand it. Our Craze Concealers can however color over the 'Body Builder' mended areas and can be blended together for perfect color matches. Then you can buff over the area to get it to look even better.
the blush product just to fill in craze marks on blush or would it
actually leave a blush type coloring to the entire area it is used on?
A: Blush is part of our "Concealer" line and does not leave any color on the surface. It will not bring back lost rosiness to the surface of your dolls blush
areas. It will only color the black craze lines to a blush color. If
you are looking to bring back that lost rosy glow to the surface of
your doll, then you're in luck. To add color to the surface try Dolly Rouge
you handle the kind of paint necessary to repaint these old dolls? One
of my dolls has her hair color worn off. No cracks, but loss of color.
Would one of you products paint over that?
we do not make paints of any kind. We do not recommend painting your
dolls unless you are a wonderful artist and even then you should
consult a book or a restoration expert. That being said, the 'daub
technique' described in the next Q&A might work in some cases.
original paint surface on my Patsy Ann seems to be flaking off. Will
your compo craze products help to conceal the problem and prevent
are so many ways that the paint can peel and flake but generally our
'Craze Concealer' will not fix this problem. You need to get the paint
to lay down or flake it off before using the 'Craze Concealer'. We do
not make any recommendations on how to do it. For really thick paint
that is coming off or missing you can fill in those areas with our
'Compo Body Builder'. Then you can go over it with mixed to match
'Craze Concealer'. The results will be wonderful. Note that 'Compo
Craze Concealer' is designed to wipe off the surface of your doll and
only meant to get into the craze lines to fill and color them but it
has also been designed to adhere to our 'Compo Body Builder' for a
perfect surface match. Effanbee dolls have a tendency to flake the
first thin layer of paint making the doll look like it has a disease.
Although we don't advertise it, there is a technique that can fix this
problem using our 'Craze Concealer'. Using your bare finger with a
small amount of product on it, daub the concealer on to the surface of
your doll. Let it dry for about a minute or two then lightly buff it.
It may take some experimenting but Sandra Lee and a few clever
customers of ours have discovered that the 'daub technique' produces
some amazing results.
Q: Is the product difficult to apply by the "novice" and is it reversible?
It is a very easy process. It's hard to get it wrong. You are basically
just rubbing the product into the craze lines for about 2-3 seconds and
wiping the excess off the surface. As far as being reversible, yes it
is if you are planning on going to the last resort of having your doll
resurfaced by a doll hospital. But once you let our 'Craze Concealer'
dry it is very difficult to get back out of the craze lines. Our
products are meant to keep you from having to take these drastic steps.
Once you have fixed the crazing why would you want to reverse it? With
our products you maintain the originality of your doll and therefor the
value. You are taking a big chance when you have your doll completely
restored. You always decrease the value from original. So we feel it is
only a good idea when a doll is so far gone that you can't really hurt
am confused. Your products look wonderful, but I'm told that restoring
lowers the value on a doll. Would using your products lower the value?
refers to stripping the surface and starting over. And yes, that does
lower the value of your doll. That is why Sandra Lee created these
products, so you have another choice for your precious dolls. Nothing
you do with our products can be considered restoring in the traditional
sense. Your dolls just look better and that always raises their value.
can I soften the concealer when it is hard. I tried a drop of water
like the directions said but it didn't work. Please advice.
try the following. Put 4 or 5 drops of water in your jar, close the
lid, shake it around a little, then let it sit for several hours. When
you come back to it you should be able to work it into a paste again.
You can use a popsicle stick or a chop stick to break it up and work it
around. If it gets too thin let it sit with the lid off until you reach
the desired consistency. The amount of water to use depends on how much
product you have left in your jar and how dry it has gotten. To use
right away without waiting to reconstitute put 1 or 2 drops of water in
your jar. Then with a Craz-e-wipe on your finger rub the water around
in one area of the jar until it feels pasty. There should be enough
product on your Craz-e-wipe to start working right away. There should
be no reason why you can't use every bit of product from your jar. It
might help to put one drop of water in the jar when you're finished.
Especially if you think it will be awhile before you use it again. A
preventative measure that can't hurt. Don't forget to seal it tight. If
you have any problems getting the product to reconstitute after trying
these suggestions please contact us using the contact form.